EndNote Technical Support
Need help downloading EndNote 21 desktop from McMaster's Software Depot?
Contact McMaster UTS (University Technology Services).
Need help with technical issues or troubleshooting EndNote?
Visit the EndNote Knowledge Base to search for answers to common questions, or contact Clarivate directly by phone, email, chat or by submitting an inquiry.
EndNote Product Support
Need support using EndNote?
EndNote training resources from Clarivate include a range of materials including a knowledge base, video tutorials, self-guided learning, reference guides, libguides, live and recorded training. Explore the links below to access these resources.
• EndNote 21 desktop | EndNote web (available exclusively to EndNote 21 desktop users) - more information should be coming soon
• EndNote 20 desktop | EndNote online
• EndNote for iPad and iPhone
• Recorded Training - Highly recommended for first-time users
- Class recording: EndNote 21 Essentials (Windows) (1 hour, 14 min) - select class recording link in the Quick start section
- Other EndNote Class Recordings
- EndNote Training (YouTube channel)
• Live Training
- Register for free EndNote 21 Live Training
• EndNote Knowledge Base includes common or frequently asked questions
• Contact Clarivate directly by phone, email, chat, or by submitting an inquiry
Need help from McMaster libraries? Just Ask!
• Contact Health Sciences Library
• Contact Mills, Innis & Thode Libraries (University Library)