Spatial Information Specialist
Help
Help and Support
The Library’s GIS Service is available to help with:
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Account creation and support activating accounts or installing software
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In-class sessions introducing and teaching GIS
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Locating data to use and analyze for course assignments and projects
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Answering student’s questions or troubleshooting issues
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Any other questions, just ask!
Please contact us with any questions you have or book an appointment by using the button below.
FAQs
Frequently Asked Questions (FAQ)
The emails containing a link to activate your account will be sent to your McMaster email address. If the email doesn't appear in your inbox, check your spam or junk email folder as they often get filtered. If it isn't in your spam folder, or if more than two weeks have passed, please contact GIS Services.
Account invitations timeout after 14 days. Contact GIS Services to request a new invitation or password reset.
ArcGIS accounts are separate from your MacID and password. Simply follow the steps for forgotten username or password on the sign in page and one of the account administrators can help reset your account.
No, you don’t need to start over!
The content from your public account can be transferred to your organizational account. See the guide on transferring content between ArcGIS accounts using the ArcGIS Assistant.
Yes! By setting up a "shared update group", all members of that group can contribute and edit the content that has been shared with the group. If you would like a shared update group created, please contact GIS Services with the group name and members.
Accounts are available for current students, staff, and faculty for the purpose of teaching and research at McMaster. Access to accounts will be removed following graduation or leaving the university. At that time, content can be transferred to a willing permanent staff or faculty member who can access or edit the content if need be.
"Credits are the currency used across ArcGIS and are consumed for specific transactions and types of storage, such as storing features, performing analytics, and using premium content. Any ArcGIS software that interacts with ArcGIS Online, such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Insights, or ArcGIS Field Maps, can use credits" (Esri).
To view your credit balance, log in to ArcGIS Online, click on your name in the top right corner, go to My settings, then Credits.
For more information on credits and how they are consumed, see Understand credits.
Access to e-learning resources requires separate permissions. Please contact GIS Services for access.
See the system requirements for ArcGIS Pro, specifically the section "Run ArcGIS Pro on a Mac".
Online Resources
Online Resources
Esri
Esri provides a great deal of instructional material, including web courses, videos and hands-on lessons. Some resources are freely available, while others require access credentials.
GIS Services, through our site license for Esri products, can provide access to many of the GIS e-learning resources offered. See below for more information.
Esri Canada Higher Education Resources
Tutorials, videos, labs, and lesson plans from the Higher Education and Research team at Esri Canada.
Videos, tutorials, and tutorial series from beginner to advanced level for Esri ArcGIS products.
Courses marked "free" or "requires maintenance subscription" are available to the McMaster community. Access to Esri's e-learning resources can be requested by contacting GIS Services.
GIS Services
Workshop content and online modules covering Geographic Information Systems (GIS) is available through the Lewis and Ruth Sherman Centre for Digital Scholarship's online learning page, https://scds.ca/online-learning/.
Available GIS modules include: