McMaster LibGuides: FAQ Procedures: Creating &amp; Publishing FAQs

Creating and Publishing FAQs: A "How To" Guide

Create and publish an FAQ entry
Step-by-step instructions for creating and publishing an FAQ entry.
Add files, links, and media to an FAQ
Along with your answer text, you can also add related files, links, and embedded media content (e.g. videos) to your FAQ.
Assign topics and keywords
Adding relevant topics and keywords helps our users browse content and filter results more effectively.
Preview and publish your FAQ
Preview your FAQ to see how it will look after being published to the website.
Make sure you have received approval from the appropriate staff or departmental contacts prior to publishing.

FAQ Procedures for Services Staff
Procedures document for Access Services staff wishing to submit recommendations for FAQs.
FAQ Procedures for Library Departments
Procedures document for library departments (other than Services) who wish to participate in the FAQ page. Procedures include options to contact the FAQ team with suggestions, as well as a step-by-step guide to add FAQs to the system yourself.