Questions about FAQ procedures?
Email Jaehee Bae for assistance.
This guide outlines procedures and best practices for creating FAQ questions and answers for the library website. These guidelines are largely user-focused, and their purpose is to make our FAQ questions and answers readable, accessible, consistent, and inclusive of all units in the library.
FAQ answers are intended to supplement rather than replace content elsewhere on the website. They provide an additional pathfinder for our users to locate information and resources found throughout the website and elsewhere on the Internet when appropriate.
Our FAQ questions and answers should address the needs of our users more so than ourselves. When writing an FAQ answer, use plain language and avoid jargon. Be concise - most users skim, so shorter is better.
Libraries are trusted sources of information for our users. We want to make sure that any content we make publicly available is as accurate as possible. This involves a lot of maintenance, as we need to make sure our FAQ questions and answers aren't outdated and that our links work.